Policies
Disclaimer
Made of Japan products are handcrafted in small batches using authentic kimono fabric.
Each piece is individually prepared with care and attention to detail. Because every item is handmade and uses unique fabric patterns, slight variations may occur.
While we strive to ensure all information is accurate and up to date, products are provided "as is" without warranties beyond those required by law.
Questions before ordering?
Privacy
Your privacy matters. We keep it simple and respectful.
- Personal information is collected only when you contact us or place an order.
- Your name, email address, and order details are used solely to communicate with you and fulfil your purchase.
- Information is never sold or shared except with essential service providers such as PayPal and shipping partners.
- Made of Japan does not use cookies or tracking technologies.
- Our products do not collect analytics or usage data.
Questions about privacy?
Refunds & Returns
Payments are securely processed through PayPal.
Returns are accepted if:
- Your item arrives damaged.
- There is a structural defect or craftsmanship issue.
If you experience any concerns, please contact us and we will work to resolve the issue promptly.
Shipping
- Orders are shipped after payment confirmation.
- A confirmation email will be sent once your order ships.
All products ship from Tokyo, Japan.
Delivery within Japan typically takes 3–4 weeks. International shipping times vary depending on destination and customs processing.
Support
For assistance with orders, shipping, product care, or general enquiries:
Weekday response time is typically same-day.